The Virtual Bookcase for browsing and sharing reviews of books. New to this site? Read the welcome page first.

The Virtual Bookcase Home
Recent reviews
Collected book news
Welcome to this site
Add your own book

Book details of 'RT Essentials'

Cover of RT Essentials
TitleRT Essentials
Author(s)Jesse Vincent, Robert Spier, Dave Rolsky, Darren Chamberlain, Richard Foley
ISBN0596006683
LanguageEnglish
PublishedAugust 2005
PublisherO'Reilly Media, Inc.
Web links for this book
Search at Bookcrossing.com
Wikipedia booksources
Shop for this book
At Amazon.com
At Amazon.co.uk

Back to shelf Computer
Amazon.com info for RT Essentials

Score:

virtualbookcase.com score: 2.0 **---  Vote for this book

The Virtual Bookcase Reviews of 'RT Essentials':

Add my review for RT Essentials

Book description:

In a typical organization, there's always plenty that to do such as: pay vendors, invoice customers, answer customer inquiries, and fix bugs in hardware or software. You need to know who wants what and keep track of what is left to do. This is where a ticketing system comes in. A ticketing system allows you to check the status of various tasks: when they were requested, who requested them and why, when they were completed, and more. RT is a high-level, open source ticketing system efficiently enabling a group of people to manage tasks, issues, and requests submitted by a community of users. RT Essentials, co-written by one of the RT's original core developers, Jesse Vincent, starts off with a quick background lesson about ticketing systems and then shows you how to install and configure RT. This comprehensive guide explains how to perform day-to-day tasks to turn your RT server into a highly useful tracking tool. One way it does this is by examining how a company could use RT to manage its internal processes. Advanced chapters focus on developing add-on tools and utilities using Perl and Mason. There's also chapter filled with suggested uses for RT inside your organization. No matter what kind of data your organization tracks--from sales inquiries to security incidents or anything in between--RT Essentials helps you use RT to provide order when you need it most.

Search The Virtual Bookcase

Enter a title word, author name or ISBN.

The shelves in The Virtual Bookcase

Arts and architecture (25)
Biography (24)
Business and Management (120)
Cars and driving (53)
Cartoons (45)
Children's books (180)
Computer (475)
Computer history/fun (113)
Computer networks (382)
Computer programming (215)
Computer security (272)
Cook books (89)
Fantasy (154)
Fiction (446)
Health and body (71)
History (138)
Hobby (37)
Horror (65)
Humorous books (52)
Literature (57)
Operating systems (94)
Outdoor camping (162)
Outdoors (236)
Politics (85)
Privacy (61)
Psychology (55)
Religion (17)
Science (113)
Science Fiction (156)
Self-help books (56)
Technology (14)
Travel guides (308)
War and weapons (29)
World Wide Web (213)
Zen (5)
Other books (89)

The Virtual Bookcase is created and maintained by Koos van den Hout. Contact e-mail webmaster@virtualbookcase.com.
Site credits
Copyright © 2000-2017 Koos van den Hout / The Virtual Bookcase Copyright and privacy statement