Book details of 'Achieving Excellence Through Customer Service'
|Title||Achieving Excellence Through Customer Service|
|Author(s)||John Tschohl, Steve Franzmeier|
|Publisher||Prentice Hall Trade|
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The Virtual Bookcase Reviews of 'Achieving Excellence Through Customer Service':
Reviewer Carlos Climente wrote:
This is the third revised version of the book. The author gives out the guidelines how to implement a customer service strategy, the financial impact and process you need to create a service culture within your organization.
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