Book details of 'Lotus Notes Answers: Certified Tech Support'

Title	Lotus Notes Answers: Certified Tech Support
Author(s)	Polly Russell Kornblith
ISBN	0078820456
Language	English
Published	April 1994
Publisher	McGraw-Hill Companies

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Reviewer Rob Slade wrote:
Because of the "question and answer" style of the book, and because the questions were chosen from a specific data base, some information never gets covered. Other information might be covered, but dispersed among several answers, possibly in different chapters. This is not, then, as much a guide as, ... well, answers. And if you have the wrong questions, I guess you're stuck. However, for a number, perhaps a majority, of "heads down" users, this book may be quite appropriate. The answers tend to be in point form, and would be clearest when working through the problem, onscreen. There are screen shots, but usually only one per answer, even though an answer may involve several dialogue boxes, menus or screens. The organization of answers into chapters is quite logical, and should be easy (and, therefore, helpful) to use. copyright Robert M. Slade, 1995
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Book description:

This book provides answers to specific problems users most frequently encounter in Lotus Notes. This book presents only the information absolutely needed to solve the problem. The most frequently asked tech support questions are distilled from Corporate Software's 200,000 calls a month. This book provides most users with the solutions they need, thus saving them countless hours of frustration and phone-waiting time trying to get through a tech support person.