Book details of 'Internet Messaging: From the Desktop to the Enterprise'

Title	Internet Messaging: From the Desktop to the Enterprise
Author(s)	Marshall T. Rose, David Strom
ISBN	0139786104
Language	English
Published	July 1998
Publisher	Prentice Hall PTR

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Reviewer amazon.com wrote:
Are you getting the most out of the most popular network technology? Internet Messaging: From the Desktop to the Enterprise teaches everything the power user needs to know about e-mail, and much that will benefit the network administrator. This book teaches the reader how to use e-mail effectively, explaining how various aspects of the technology work and how they came to be, including mysteries such as what a MIME (Multipurpose Internet Mail Extensions)-encoded attachment is and how a message gets from your computer to the screen of its addressee. Other parts of this book detail strategies for using e-mail. The guide helps you assess whether you are using the right mail client for your needs, whether your folders are organized to match your style of work, and if your e-mail client works well with your other productivity applications. The authors discuss other important but seldom-covered topics, such as how to register an Internet domain name and how to change from one host to another--a process that many domain owners shy away from because they don't understand it. They also get into unsolicited mail (spam) and the various means of dealing with it.
Reviewer Rob Slade wrote:
Email is pretty amazing. When I reviewed the first book I received on email I was disappointed because it dealt strictly with internal email for companies. When I received the first book on Internet email I was disappointed because it was a simplistic and limited look at this powerful tool. Rose and Strom have gone slightly beyond the naive user, but I am still waiting for a really solid book on the subject. Chapter one notes that although email is extraordinarily useful it is increasingly subject to annoyances and management problems that make it less effective than it might otherwise be. The material in the book is said to be based on twelve common problems, divided, two to a chapter, into a matrix of three activities (receiving, sending, and general) and two levels (desktop and enterprise). There is a big list of things that the book is not, although it is said to be directed at the corporate and business email user. Chapter two looks at the problems of handling large volumes of mail, and also at the diagnosing of error messages. Large numbers of messages may arise for both legitimate (mailing list) and illegitimate (spam) sources. The options for handling it are presented for MS Outlook Express 4.01, Netscape Messenger 4.04, Eudora 4.0, cc:Mail 8.1, WinCIM 3.02, and AOL's 3.0 mailer. The information on error messages contains a good deal of useful information, and explains headers very thoroughly. While the stated content of chapter three is the creation of mailing lists and integration with other applications, only the first of these seems to be addressed. Again, mailing list functions are described for a set of mailers (and the failure to include Pegasus is very noticeable at this point). The "integration" seems to relate only to the creation of attachments, and the MIME (Multipurpose Internet Message Extensions) standard. Identity and confidentiality do have some commonality in chapter four. As well as options for multiple mail identities and certificate signing, there is a brief discussion of PGP (Pretty Good Privacy) as offered by Network Associates and S/MIME (Secure/Multipurpose Internet Messaging Extensions). Most of chapter five is dedicated to means to get at your mail when you are not at your normal desk. The material covers a lot of ground, including some aspects of the new IMAP (Interactive Message Access Protocol) standard. The use of email for customer service is a minor add-on. Chapter six looks at LDAP (Lightweight Directory Access Protocol) and some commercial email to fax and pager services. I was rather surprised at the number of available search and gateway functions that were not mentioned. Problems with attachments and Internet compatibility of various gateways is reviewed in chapter seven. While some quite important pieces of advice are relayed other significant bits are left out, and I was not real thrilled with the recommendations on virus protection. Chapter eight closes off without really saying anything except that email is going to change as time goes on. This book does provide the email user with some handy information and suggestions that aren't necessarily widely known and can help make email a more useful tool. There is an abundance of material that can help the user with a year or two of experience under his or her belt. The specificity to the six programs dealt with does limit the advantage somewhat, although users of other systems can take hints from the content in the text to direct their own explorations. But I'm still waiting for the Internet email book. copyright Robert M. Slade, 1998
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