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Book details of 'Achieving Excellence Through Customer Service'
| Title | Achieving Excellence Through Customer Service |
| Author(s) | John Tschohl, Steve Franzmeier |
| ISBN | 013005125X |
| Language | English |
| Published | April 1991 |
| Publisher | Prentice Hall Trade |
Back to shelf Business and Management
Amazon.com info for Achieving Excellence Through Customer Service
The Virtual Bookcase Reviews of 'Achieving Excellence Through Customer Service':
Reviewer Carlos Climente wrote:This is the third revised version of the book. The author gives out the guidelines how to implement a customer service strategy, the financial impact and process you need to create a service culture within your organization.
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